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Customer Service BTEC Level 3 Diploma (QCF) at Weymouth College

Course description

10–12 month programme. These qualifications are aimed at individuals who are starting a career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those who are changing their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact.

Course content

Qualification structure To achieve a full Level 3 QCF Diploma in Customer Service, you must achieve a minimum of 42 credits. Level 3 mandatory units: • demonstrate understanding of customer service • demonstrate understanding of the rules that impact on customer service. Example of optional units: • give customers a positive impression of yourself and your organisation • go the extra mile in customer service • build a customer service knowledge set • do your job in a customer-friendly way • recognise diversity when delivering customer service • review the quality of customer service • resolve customer ervice problems • work with others to improve customer service • lead a team to improve customer service • gather, analyse and interpret customer feedback • monitor and solve customer service problems.

Entry requirements

There are no formal requirements but you must be working in a customer facing role.


You will be assessed in the workplace using several different methods including observation of practice, questioning and witness testimonies from senior staff. This is collected in a portfolio of evidence.

Future opportunities

There are additional qualifications available that can support your career path.

How to apply

If you want to apply for this course, you will need to contact Weymouth College directly.

Last updated date: 21 June 2016
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