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Customer Services at Eggbuckland Community College

Course description

Everyone in business has to deal with customers. It may be face to face, on the telephone, by letter or internet. At all times it is important to give the customer confidence in you and the company and make sure they enjoy the experience of dealing with you. ‘Front line' staff that deal with customers need specialist skills to ensure customers are happy and return with more business. Many companies employ staff to provide 'customer service' at help desks or at 'call centres' but everyone who works with the public will benefit from customer service skills.

Entry requirements

 Acceptance on the course will be by interview. You will need to like working with people and helping them. You will develop confidence in speaking to new people and dealing with difficulties.

How to apply

If you want to apply for this course, you will need to contact Eggbuckland Community College directly.

Last updated date: 20 May 2014

Key information

  • Start date: Next September
  • Duration: 1 / 2 Years