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IT Intermediate Level Apprenticeship at Gateshead College

Course description

his apprenticeship programme is designed for new entrants to roles in which they will be working with IT systems and software.  The framework offers a wide range of optional units that the Apprentice can study to match their particular organisational and job role requirements. 

The Level 2 framework is suitable for those whose main job role is to use IT applications in support of colleagues or customers in any sector or industry. This can include:

  • providing support and assistance to colleagues to make effective use of available IT systems and software
  • developing, testing and implementing solutions to improve workplace productivity through the use of IT
  • using the advanced features of IT Application Software in the creation and amendment of many types of formatted information including documents, diagrams, spreadsheets and presentations
  • Maintaining simple websites, using the internet to find and exchange information.

You will be taught through a combination of “on” and “off” the job training, tutorials and where applicable workshops. 

Your learning will be supported by an experienced tutor who can deal with problems as they occur.  You will be expected to work through the materials under your own initiative, drawing on the tutor experience where required.

Course content

What will I study

The Edexcel BTEC Level 2 Diploma in IT User Skills (ITQ) (QCF) is a 38 - credit and 280 - 360 guided learning hour (GLH) qualification that consists of three mandatory units:

  • Improving Productivity Using IT, Unit 201,
  • Understanding the Potential of IT Unit 232 and
  • Developing Personal and Team Effectiveness Using IT Unit 233 plus optional units.

At least 21 credits (including those from the mandatory units) must be at Level 2 or above. 

Entry requirements

A qualification or award demonstrating an introductory knowledge of computing


The overall grade for each qualification is a ‘pass’. The learner must achieve all the required units within the specified qualification structure.

To pass a unit the learner must:

  • achieve all the specified learning outcomes
  • satisfy all the assessment criteria by providing sufficient and valid evidence for each criterion
  • show that the evidence is their own.

The qualifications are designed to be assessed:

  • in the workplace or
  • in conditions resembling the workplace, as specified in the assessment requirements/strategy for the sector, or
  • as part of a training programme.

Future opportunities

On completion learners will gain the skills and knowledge required to progress to further qualifications in areas such as:

  • Assistant application specialist
  • Business administrator
  • Social media/digital marketing assistant
  • Web development assistant
  • Software help desk

How to apply

If you want to apply for this course, you will need to contact Gateshead College directly.

Last updated date: 15 April 2016

Key information


  • More information
    • Gateshead College's Baltic Campus is located on the Gateshead quayside, just minutes from Newcastle City Centre and its attractions.

      The College is situated behind the BALTIC Centre for Contemporary Art and The Sage Gateshead.

      The College has its own car park, but at busy times alternative parking is available nearby.

      There is a charge for parking. Students can apply for a permit to allow free parking during study time.