Accessibility links

Customer Service Apprenticeship Level 2 Diploma at Chelmsford College

Course description

Our Customer Service Apprenticeships respond to UK employers' need for high levels of customer service skills within a wide range of organisations. The customer service skills you will learn are transferable across sectors and apply to many job roles.

The apprenticeships are primarily for individuals whose job role is dedicated to customer service for example intermediate apprentices may be Customer Service Trainees, Assistants and Representatives, and advanced apprentices may be Cusotmer relationship Managers, Co-ordinators and Team Leaders.

Level 2 Intermediate Customer Service

You could be communicating effectively with customers face-to-face or by telephone, resolving problems and improving customer relations, promoting products and services, keeping records, gathering customer feedback, working in a team and developing complementary technical skills according to the role.

Entry requirements

You should be able to demonstrate English and Mathematics skills to at least Level 1. This will typically be identified through your existing qualifications and an initial assessment in maths and English.

Assessment

All Apprenticeship Frameworks consist of 'on' and 'off' the job training and you will receive regular supervision and mentoring from your employer. In addition, you will have regular meetings with your Work Based Tutor where you will be trained, assessed and monitored in the work place.

Assessment methods will vary in accordance to the qualification. Assessment typically consists of observations, assignments, exams and other product evidence, such as photographs or digital voice recordings. Your Tutor will work with you to ensure you produce a portfolio of evidence. This will be submitted to the awarding organisation when you complete your qualifications.

On average you will be seen once every 3 weeks for an average duration of 2 hours. If you attend College on a day release programme, your Tutor may only visit you in the workplace every 9-12 weeks. Formal reviews of your progress take place every 9-12 weeks and this will include you, your employer and your work Based Tutor. Your progress is reviewed regularly as it is very important and crucial to the success of your Apprenticeship. If you are required to study Functional Skills as part of your framework, you may need to attend College for specific Mathematics and English classes. In addition, you may need to attend College for work shops or master classes for some units of your qualification.

All training and development takes place during contracted working hours.

Financial information

If you are over the age of 19 your employer will need to make a contribution to the cost of your training. This discussion will take place between the employer and Employer Engagement Adviser. You should work with your employer to establish what uniform and tools/equipment you will need to work effectively. Your employer will typically obtain these for you but you may need or want to purchase items for yourself. With regards to your training, you will be provided with a log book for your qualification. You may wish to obtain additional text books, folders and stationery. When attending College you will be expected to cover the costs of any transport to and from College. Finally - you may also have an opportunity to attend optional trips and visits which you may need to pay for.

Future opportunities

Possible job roles:

Customer Service Trainee

Customer Service Assistant

Representative or Agent

Possible Progress opportunities:

Advanced Apprenticeship

How to apply

If you want to apply for this course, you will need to contact Chelmsford College directly.

Last updated date: 10 March 2016

Key information

Venues

  • More information
    • Our Moulsham Street campus has everything you would expect from a modern, well-equipped college campus - and much more besides. Here you will find excellent facilities for work, study and relaxation, laid out over a four-floor site with car parking and good links to buses. 

      The campus offers the highest quality teaching and support within a relaxed, student-focused atmosphere. Our facilities have been redeveloped in recent years and we now boast a new Art, Design and Media centre, as well as a new welcome area with internet cafe and landscaped outside area for students to relax and socialise.

      In addition to Art & Design and Media, our Moulsham Street campus also houses our Childcare and Health & Social Care departments; Applied Science and Extended Learning departments; Sport and Public Services departments. As well as Business, IT and Travel & Tourism.

      The campus also houses a Learning Centre, Skills Development Centre, Assessment Centre, Tutorial Centre, a Copyshop and Refectory. Situated on the grounds of this campus are Dovedale Nursery and Dovedale Sports Centre.