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Customer Service Apprenticeship Level 3 at Virtual Learning UK

Course description

This Apprenticeship is designed to provide a vocational pathway into the execution and managing of Customer service.

It’s particularly useful for those who already work, or aspire to work, in a Customer service setting. Designed to provide a greater understanding of customer service roles and the environment in which customer service managers operate, this apprenticeship will provides the skills to; communicate effectively with customers, resolve problems, improve customer relations and gather and analyse customer feedback.

Course content

On top of the 30 hours of work, you will need to spend a minimum of 6 hours on your studies. This will ensure that you keep up to date with everything, and provide the evidence required to achieve the Apprenticeship.

All learning and assessment resources are provided on The Sports Brain, and will be supported by an on-site professional mentor, who will be able to give you advice and guidance on completing your work as well as future career prospects.

You will also be assigned an assessor, who will visit you in the workplace to assess your progress.

Entry requirements

From 3 GCSE’s A-C, interview dependent

Future opportunities

Course Progression
Access to further education at Level 3, or Foundation Degree at Level 4

Career Opportunities
Call centre supervisor, Assistant retail or hospitality manager

How to apply

If you want to apply for this course, you will need to contact Virtual Learning UK directly.

Last updated date: 16 December 2016

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