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VTCT NVQ Level 3 Diploma at University Academy Holbeach

Course description

Course Content

  • Demonstrate understanding of customer service
  • Demonstrate understanding of the rules that impact on improvements in customer service
  • Process information about customers
  • Go the extra mile in customer service
  • Use customer service as a competitive tool
  • Apply risk assessment to customer service
  • Process customer service complaints
  • Lead a team to improve customer service.

How to apply

If you want to apply for this course, you will need to contact University Academy Holbeach directly.

Last updated date: 19 June 2014

Key information

  • Start date: Next September

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