Accessibility links

Customer Service at North Lancs Training Group (NLTG)

Course description

What is Customer Service?

The function of customer service requires a prompt, reliable response along with a genuine warmth towards customers and a level of confidence which enables individuals to make difficult decisions.

Your employer will train you in a variety of skills to cover things such as how to communicate with your customers; how to solve customer problems and how to plan and prioritise your work. This will help you to develop in order to exceed customer expectations and deliver continuous improvement in the service you provide to achieve real customer satisfaction.

 

What training will I receive?

There will be no need to attend college as you will be assessed in the workplace by a qualified NLTG Tutor. Your tutor will come out to visit you at your place of work every 4 - 6 weeks. If you are unsure that an Apprenticeship is right for you then why not have a look at our 'Why choose an Apprenticeship?' page. If you feel you are not yet ready for an Apprenticeship, then why not have a look at a Traineeship first?

Course content

What will I achieve?

NLTG will provide an assessment and depending on your current level and abilities you will take one of the following routes:

Intermediate Level Apprenticeship:

 City & Guilds Level 2 Diploma in Customer Service
• Functional Skills
• Employee Rights and Responsibilities
• Personal Learning and Thinking Skills

 

Advanced Level Apprenticeship:

 City & Guilds Level 3 Diploma in Customer Service
• Functional Skills
• Employee Rights and Responsibilities
• Personal Learning and Thinking Skills

Further information

Additional Benefits

• All vacancies are jobs from day one
• Your training will lead to a nationally recognised qualification
• You will receive an attractive wage/salary during training
• We have a dedicated team to support you with your English and maths skills
• We operate an equality and diversity policy
• All employers are appraised for health and safety
• We will visit you regularly during your training
• Your training will be full and varied

How to apply

If you want to apply for this course, you will need to contact North Lancs Training Group (NLTG) directly.

Last updated date: 03 May 2018
Provider logo

Key information

Venues

  • More information
    • We currently offer a number of full time permanent apprenticeships throughout the whole of the Blackpool within a number of different industries not just specifically at the connexions centre