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Front of House Reception Intermediate Apprenticeship at West Herts College

Course description

Develop your customer service skills for work in hotels and similar reception areas. As the front-facing member of your organisation you will be responsible for a variety of reception tasks including bookings, customer arrivals and departures, billings, handling mail, using office equipment and general customer service.

Course content

Examples of subject areas include:

Work effectively as part of a hospitality team Give customers a positive impression of self and your organisation Deal with communications as part of the reception function Deal with arrival of customers Deal with bookings Prepare customer accounts and deal with departures Promote additional services or products to customers

The qualification is achieved by gaining practical experience at work. You will also be required to achieve a Level 1 award in English and maths and complete a workbook relating to employment rights and responsibilities.

Entry requirements

Employment at a suitable level - most employers ask for GCSEs in English and maths, but may have additional specific requirements.

Future opportunities

After completion of this course, you could progress onto other courses such as Level 3 Hospitality Supervision and Leadership, or Level 2 Team leading.

How to apply

If you want to apply for this course, you will need to contact West Herts College directly.

Last updated date: 05 May 2016
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