Customer Service Apprenticeship Level 3 at The Skills Partnership Ltd
The Level 3 Apprenticeship is designed for employees who will be delivering and managing customer service. You will look to enhance the business by offering a positive influence at work, delivering excellent service, motivating others to enhance their performance and influencing the way things are done to achieve continuous improvement. You will cover a range of units that include:
- Impression and image
- Service Delivery including adding value through a personalised service
- Handling Problems
- Development and improvement of Customer Service
You will be assigned a personal tutor who will plan an individual learning programme with you. This will be based around regular monthly tutorials in the workplace, workshops and if appropriate some online learning.
You should be aged 16 or over and be working or applying to work with a company that has agreed to offer this recognised Apprenticeship programme. There are no minimum academic or vocational qualifications required but a good general standard of education is beneficial and a level 2 in this subject area would be advantageous.
Depending on your circumstances you may wish to progress on to a Leadership & Management course.
How to apply
If you want to apply for this course, you will need to contact The Skills Partnership Ltd directly.