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Customer Service Apprenticeship Level 3 at The Skills Partnership Ltd

Course description

The Level 3 Apprenticeship is designed for employees who will be delivering and managing customer service. You will look to enhance the business by offering a positive influence at work, delivering excellent service, motivating others to enhance their performance and influencing the way things are done to achieve continuous improvement. You will cover a range of units that include:

  • Impression and image
  • Service Delivery including adding value through a personalised service
  • Handling Problems
  • Development and improvement of Customer Service

Course content

You will be assigned a personal tutor who will plan an individual learning programme with you.  This will be based around regular monthly tutorials in the workplace, workshops and if appropriate some online learning.

Entry requirements

You should be aged 16 or over and be working or applying to work with a company that has agreed to offer this recognised Apprenticeship programme. There are no minimum academic or vocational qualifications required but a good general standard of education is beneficial and a level 2 in this subject area would be advantageous.

Future opportunities

Depending on your circumstances you may wish to progress on to a Leadership & Management course.

How to apply

If you want to apply for this course, you will need to contact The Skills Partnership Ltd directly.

Last updated date: 15 September 2015
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