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Business Administration Apprenticeship at Protocol Skills

Course description

Description: Business administration skills are essential in today's competitive market place with an increased reliance on these functions to develop with the pace of change. The Apprenticeship is designed for those working in an administrative role who have an interest in varied office work. Studies are applicable across industry sectors and provide valuable skills in support of the modern working office.

Course content

What does it comprise of?
The vocational qualifications are designed for work-based learning and provide flexible training through the study of 2 mandatory and 3 optional units for Level 2. The Business and Administration Apprenticeships incorporate Key Skills, Technical Certificates and learning about employment rights and responsibilities.

The unit headings are:

Mandatory units - Level 2 and 3
- Carry out your responsibilities at work
- Work within your business environment

Level 2-3 Optional Units
- Ensure your own actions reduce risks to health and safety
- Manage customer relations
- Manage diary systems
- Organise business travel and accommodation
- Deal with visitors
- Process customer financial transactions
- Operate credit control procedures
- Store, retrieve and archive information
- Research and report information
- Organise and support meetings
- Use IT systems
- Use IT to exchange information
- Word processing software
- Spreadsheet software
- Database software
- Presentation software
- Specialist or bespoke software
- Use a telephone system
- Operate office equipment
- Prepare text from notes
- Prepare text from shorthand
- Prepare text from recorded audio instruction
- Produce documents
- Work effectively with other people

Technical Certificates
The qualifications include a Technical Certificate - Certificate in Business Administration.

Entry requirements

Entry Requirements: No formal qualifications are required, however learners must not hold a degree, not be in full time education and are contracted to work for a minimum or 16 hours per week.


Each of the units is made up from specific elements applicable to a Business Administration role, for example, using business software, organising and coordinating events and diaries. Assessment takes place through evaluation of workplace performance, presenting evidence, witness testimony and questioning. A portfolio of evidence is produced which demonstrates that the candidate can perform to the level described. Participants will all have a Training Assessor who will help assemble the portfolio and prepare for assessment.

Future opportunities

What other learning could you do: The course offers you a specialist work-based qualification to support a range of careers in business and administration or to progress onto studying for an NVQ level 3 in business and administration or related subjects such as hospitality management.

With further training, you could continue to develop your career in business and administration by getting a job within marketing, finance or human resources.

The course is work based which means you can earn and learn whilst developing basic business skills, understanding and knowledge, which many employers and are looking for.

Learners often progress from Level 2 to Level 3 or to a management qualification.

Further information

If you would like advice on NVQ's and Apprenticeship programmes, methods of delivery and

eligibility for funding please contact us to talk to a Protocol Skills advisor. Call us on

0845 071 9011, email us at or visit

How to apply

If you want to apply for this course, you will need to contact Protocol Skills directly.

Last updated date: 21 October 2014
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Key information

  • Start date: Unknown
  • Duration: 12 Months