Contact Centre and Telesales Level at Babcock Skills Development And Training
The Contact Centre Apprenticeship is designed for anyone working in a contact centre environment either new to the industry or for experienced staff. It covers all areas including call handling (incoming and outbound), IT support, helpdesk and training. There are only two core units with the rest of the qualification made from optional units, making it very flexible and allowing you to select relevant content that focuses on your everyday tasks.
How to apply
If you want to apply for this course, you will need to contact Babcock Skills Development And Training directly.