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Customer Service Advanced Apprenticeship at UK Training & Development

Course description

The OCR Level 3 NVQ in Customer Service is aimed at candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates will be working without direct supervision or on their own, such as in a commercial customer service environment. It is suitable for candidates who: ? can influence what happens at work. ? uses the organisation's rules and systems flexibly to deliver good service. ? question the way things are done and suggest improvements. ? have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer. ? are aware of the commercial or other pressures facing the organisation/business. Progression Candidates who have completed the Level 3 Certificate in Customer Service may progress to further learning by undertaking a Level 4 NVQ in a related discipline. Candidates may also progress to employment in a wide range of customer service roles as this qualification provides evidence of achievement of a range of practical skills, understanding and knowledge in Customer Service. Apprenticeship Framework There are a number of elements to each Apprenticeship and this is called the framework. Each Apprenticeship framework has three main strands: ? Competence based element ? Knowledge element ? Skills element The three strands are sometimes accompanied by additional qualifications to give the most relevant skills and knowledge required for the job.

Future opportunities

Advanced apprentices, with support and opportunities in the workplace, can progress onto: a Higher Level Apprenticeship programme in Contact Centre Management, Business & Professional Administration or Leadership & Management further or higher education to undertake customer service, business related or other qualifications, including Foundation Degrees in, for example, Contact Centres, Retail Management, Business Management or Hospitality a range of Customer Service, Contact Centres, Sales, Business related and other undergraduate programmes a range of Customer Service and other Professional Qualifications, including a Level 4 Diploma in Customer Service Management, a Level 4 Diploma in Contact Centres, or a Foundation Degree in Contact Centre Management. With additional training, Advanced Apprentices may be able to progress in their careers to roles including senior customer service supervisor, customer service manager, and a range of other senior customer service related roles.

How to apply

If you want to apply for this course, you will need to contact UK Training & Development directly.

Last updated date: 26 October 2015
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