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Understanding the Use of Communication in Customer Service - E-Learning at Acacia Training

Course description

Good communication is fundamental to the delivery of good customer service. Most of the messages we send other people are nonverbal. In fact, non-verbal methods account for 50-80% of all human communications and can include for example; body language, appearance, posture or facial expressions. Verbal communication consists of two primary types, speech and writing, both of which are skills that must be mastered to avoid communication breakdowns. This online training course has been developed to provide learners with the knowledge and understanding needed to provide good service to their customers, and can be used either as a standalone course, or used to compliment face-to-face training such as role play.

Who Should Apply:

Although developed for those undertaking the Level 2 Understanding the Use of Communication in Customer Service, this course is also suitable for anyone who is seeking training in customer service and customer care.

Entry requirements

There are no formal entry requirements for this on-line course. 

Future opportunities

At the end of this course you will be able to print a Virtual College certificate. 

How to apply

If you want to apply for this course, you will need to contact Acacia Training directly.

Last updated date: 18 August 2015
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