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Customer Service Level 2 Intermediate Apprenticeship at Amersham and Wycombe College

Course description

If you are over the age of 16 an Apprenticeship allows you to gain a nationally recognised qualification whilst working in paid employment. The programme will last between 12 and 15 months and to commence the Apprenticeship you will be employed in a customer service environment.

Course content

Technical Certificate: Level 2 Certificate in Customer Service
You will complete this supporting qualification to ensure you have the required knowledge to work in your chosen sector. For this part of your programme you will complete two assignments and sit a multiple choice test. Learners must achieve 2 mandatory units to a total of 13 credits.

Mandatory units
• Delivery of effective customer service – 6 credits
• Supporting the customer service environment – 7 credits
Level 2 NVQ Certificate in Customer Service

You will need to achieve a minimum value of 28 credits, as follows:

Mandatory units
• Communicate using customer service language – 4 credits
• Follow the rules to deliver customer service – 4 credits
Plus a further 20 credits from the optional units listed in the standards.


Entry requirements

There are no formal entry requirements.


You will be allocated a college assessor who will visit you in your place of work and help you to develop a portfolio of evidence. This portfolio will show you have the competence as set out in your Apprenticeship.


Future opportunities

Your Apprenticeship Qualification may enable you to progress to the following qualifications and you may be able to gain credit for the work you have already done.
• Advanced Apprenticeship
• Management NVQ Level 4
• Foundation Degree
• Professional Associate Membership of The Institute of Customer Service

How to apply

If you want to apply for this course, you will need to contact Amersham and Wycombe College directly.

Last updated date: 18 January 2016
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