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Business Administration (QCF) BTEC Level 2 Diploma at Aim Skills Development Limited

Course description

This course is suitable for anyone who provides administrative support in an office environment. This includes businesses, charities, educational establishments, NHS and other organisations.

Course content

The course covers the skills and knowledge requirements to perform effectively in this role. Units include:

Recruitment and Selection, Handling Mail, Support for Meetings, Diary Systems, Retrieve Information, Human Resource Records,  Minutes of Meetings, Presentations, Stationery and

Supplies, Word, Excel, PowerPoint, E-Mail, Marketing, and others. Learners will also be expected to complete 6 mandatory units:

  • Communication in a Business Environment
  • Understand Employer Organisations
  • Principles or Providing Administrative Services
  • Principles of Business Document Production and Information Management
  • Manage Personal Performance and Development
  • Develop Working Relationships with Colleagues


Assessments will be carried out with you throughout the course. These may consist of work products, observations, discussions, questioning, witness statements, reflective learning journals and others. All assessments are planned with you beforehand. We are able to make adjustments to assessments to take account of the needs of individual learners, for instance dyslexia or a physical disability. Please ask your assessor about this.

How to apply

If you want to apply for this course, you will need to contact Aim Skills Development Limited directly.

Last updated date: 10 November 2016

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