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Customer Service Level 2 Apprenticeship at Havering College of Further and Higher Education

Course description

You will work towards your level 2 NVQ and Technical Certificate in Customer Service. Together they provide an excellent foundation for your future career and will help to broaden your understanding of the industry.

You will also cover units based on the following topics:

  • Employment Responsibilities and Rights
  • Personal Learning and Thinking Skills

If you have not yet achieved a grade C (or above) in GCSE English and maths, you will be required to attend GCSE resit sessions (if you achieved grade D) or functional skills sessions (if you achieved grade E or below).

Entry requirements

  • At least 5 GCSE’s at grade C or above (including English and maths)
  • Must have an employer who is prepared to take you on as an apprentice

If you have not yet found a job, but would like to be an apprentice, take a look at the job section on the National Apprenticeship website. Alternatively you can contact our Apprenticeship Team on 01708 462 787 or via


You will be assessed via workbooks, external exams and the building of a portfolio of evidence.

Future opportunities

Successful completion of the level 2 apprenticeship can lead to improved job opportunities. Not only will you have the knowledge of your subject, you will also have industry experience.

How to apply

If you want to apply for this course, you will need to contact Havering College of Further and Higher Education directly.

Last updated date: 19 April 2016

Key information


  • More information
    • Ardleigh Green Campus

      Ardleigh Green Road, Hornchurch, Essex, RM11 2LL

      The Ardleigh Green campus is host to a large number of facilities such as:

      - The Academy of Arts and Science

      - The Centre for Creative Arts

      - The Space performing arts facility

      - Cisco and Microsoft IT Pro Academy

      - L’Oreal Flagship Hairdressing salons

      - The Retreat graduate beauty salon

      - Stepping Stones Day Nursery

      - Dedicated motor vehicle workshops

      Ardleigh Green is located between the towns of Hornchurch and Romford, with direct rail/tube links to Essex and London. Romford is a hub of entertainment containing the historic Romford Market, large shopping centres, cinemas, sports and recreational facilities.

      Creative and Professional

      At our Ardleigh Green campus you will gain the professional and vocational skills you need to stand out in the competitive world of work. The involvement of industry leaders means that our courses contain the most relevant and up-to-date information. Our facilities in the creative and performing arts are exceptional and give you a perfect springboard into careers where your own imagination and drive are the deciding factors.