Accessibility links

Customer Service Level 3 Apprenticeship at Knowsley Community College

Course description

This course aims to provide insight into the principles and processes of the delivery of customer service and aid career progression. Candidates must attain a minimum of 42 credits. 12 credits are attained via mandatory units, but a fur`This course can be tailored to meet the individual training needs of the learner

Course content

  • Demonstrate understanding of customer service
  • Resolve customer service problems
  • Handle referred customer complaints
  • Deliver reliable customer service

Entry requirements

Learners to complete Level 2 diagnostic assessments in English, Maths and IT (in most cases). All applicants will also have to complete a vocational aptitude test.

Financial information

General stationery

Future opportunities

Achievement of this qualification can help you to expand your career in your chosen occupational area through progression into supervisory, management or higher technical roles at work. You may also progress to further qualifications and training at Levels 4 or 5 such as Higher Apprenticeships, HNC / HND.

How to apply

If you want to apply for this course, you will need to contact Knowsley Community College directly.

Last updated date: 25 April 2016

Key information


  • More information
    • Within walking distance of Huyton Village and Roby train station, our Roby Campus is the hub of the College and where the majority of our courses are run.

      Features include:

      • College-based radio station, KCC Live 99.8FM
      • 180 seat theatre
      • Hair and beauty salons
      • State of the art recording studio
      • Fitness gym (free student membership)
      • A la carte restaurant, Bistro 36