Customer Service Level 3 Apprenticeship at Knowsley Community College
This course aims to provide insight into the principles and processes of the delivery of customer service and aid career progression. Candidates must attain a minimum of 42 credits. 12 credits are attained via mandatory units, but a fur`This course can be tailored to meet the individual training needs of the learner
- Demonstrate understanding of customer service
- Resolve customer service problems
- Handle referred customer complaints
- Deliver reliable customer service
Learners to complete Level 2 diagnostic assessments in English, Maths and IT (in most cases). All applicants will also have to complete a vocational aptitude test.
Achievement of this qualification can help you to expand your career in your chosen occupational area through progression into supervisory, management or higher technical roles at work. You may also progress to further qualifications and training at Levels 4 or 5 such as Higher Apprenticeships, HNC / HND.
How to apply
If you want to apply for this course, you will need to contact Knowsley Community College directly.