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Food and Drink Service at PROTOCOL SKILLS

Course description

It’s not just about serving great food and drink. The business sector values people with a positive attitude towards customers, themselves and other employees, who strive towards delivering the highest standards of quality, service and cleanliness. The hospitality standards have been designed to meet the demands of today’s highly competitive market in the preparation and delivery of great, quality food and drink and the provision of the highest standards of hospitality and customer service. What does it comprise of? The vocational qualification is designed for work-based learning and provides flexible training through the study of 3 mandatory and 5 optional units. The Level 2 NVQs and Apprenticeships incorporate Key Skills and learning about employment rights and responsibilities. The optional units are made up from 3 categories, Food Service, Drink Service and Food and Drink Service. The unit headings are: Mandatory units - Maintain a safe, hygienic and secure working environment - Contribute to effective teamwork - Give customers a positive impression of yourself and your organisation 5 optional units from one of the following groups: Food Service - Prepare and clear area for table service - Serve food at the table - Provide a silver service - Provide a buffet/carvery service - Prepare and clear areas for counter/takeaway service - Provide a counter/takeaway service - Maintain and deal with payments - Maintain food safety when storing, holding and serving food* Drink Service - Prepare and clear the bar area - Serve alcoholic and soft drinks - Prepare and serve cocktails - Prepare and serve wines - Maintain cellars and kegs - Clean drinks dispense lines - Prepare and serve dispensed and instant hot drinks - Prepare and serve hot drinks using specialist equipment - Receive, store and issue drinks supplies - Maintain and deal with payments Food and Drink Service - Prepare and clear areas for counter/takeaway service - Provide a counter/takeaway service - Prepare and clear areas for table service - Serve food at the table - Provide a silver service - Provide a buffet/carvery service - Prepare and clear the bar area - Serve alcoholic and soft drinks - Prepare and serve cocktails - Prepare and serve wines - Maintain cellars and kegs - Clean drinks dispense lines - Prepare and serve dispensed and instant hot drinks - Prepare and serve hot drinks using specialist equipment - Receive, store and issue drinks supplies - Maintain and deal with payments - Maintain food safety when storing, holding and serving food* * This unit is mandatory for Food and Food and Drink service options

Entry requirements

No formal qualifications are required, however candidates must not hold a degree, not be in full time education and be contracted to work for a minimum of 16 hours per week.

How to apply

If you want to apply for this course, you will need to contact PROTOCOL SKILLS directly.

Last updated date: 20 May 2014
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