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Travel & Tourism Level 3 Diploma at Somerset College

Course description

This course is intended for those looking for a career in the travel and tourism industry. The course is a mixture of practical and academic study. You will spend some time in the College’s fully operational travel agency developing customer care skills and improving product knowledge.

The classroom based sessions will include the following units:

  • Tour operations and guiding
  • Resolving emergencies and conflict management
  • Presentation skills
  • Marketing and promotion
  • Overseas resort representatives
  • Worldwide travel destinations and customer service 

 Additional qualifications are offered on the course and are required for work in the industry.

Entry requirements

  • Five or more GCSEs at grade A* to C, to include English.
  • All students will be required to attend an interview and practical session in the College travel agency.


Most of the teaching and learning takes place in our modern classrooms, many of which have individual IT facilities for student research and assignment work. You will be assessed by a combination of assignments and online tests. The assignments are varied, for example reports presentations, displays. There will be some assessment of customer care in a practical environment. Visits are an essential part of this course, for example cabin crew training day.

Future opportunities

You could progress on to an Advanced Diploma in Travel & Tourism, then to degree level study.

Career opportunities could include resort representative, airline steward/stewardess or airport work, travel agency. The course is designed so that students could be available for employment with overseas holiday companies from April in the second year of their course.

How to apply

If you want to apply for this course, you will need to contact Somerset College directly.

Last updated date: 15 August 2016

Key information


  • More information
    • In recent years, large amounts of money has been invested into the College campus to ensure that students can benefit from purpose-built buildings as well as state-of-the-art equipment and resources. Since 2011 alone, nearly £3 million has been invested into the College's campus with a further £1.5 million being invested into resources and equipment.