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Customer Service (Level 2) Online Learning at Brooklands College

Course description

This course is for 16 - 18 year olds who are unable to attend school or college but who want to continue learning and gain a qualification.

This course provides an overview of the customer service industry, introducing you to policies, procedures and key legislation.  You will gain solid skills in good communication, as well as learn how to identify good customer service and work effectively in a team.

Course content

All units are mandatory:
• Unit one: Understanding the organisation
• Unit two: Prepare to deliver excellent customer service
• Unit three: Communication in the customer service role
• Unit four: Understanding customers

Guided Learning Hours - 150 hours

How to apply

If you want to apply for this course, you will need to contact Brooklands College directly.

Last updated date: 17 February 2016
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