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Customer Service Intermediate Apprenticeship at Harlow College

Course description

The Customer Service Intermediate Apprenticeship responds to the employer need for high levels of customer service skills within a wide range of organisations. Customer service skills are transferable across sectors and can be applied to many job roles.

About the course: 

  • Level 2 NVQ Certificate in Customer Service
  • Employer Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills

Entry requirements

You must be employed within a Customer Service setting. You must be at least 16 years of age with no upper age limit. You will need to undertake a skills scan relevant to a Customer Service role including a basic skills assessment. 

How to apply

If you want to apply for this course, you will need to contact Harlow College directly.

Last updated date: 14 April 2016
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Key information

  • Start date: Next September

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