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Hospitality BTEC at South Bromsgrove High

Course description

Module 1 Title The Hospitality Industry

Understand the scale and diversity of the hospitality industry.
Understand the classification systems and their standards.
Know the organisation and structure of hospitality businesses.
Know the purpose of support functions in hospitality businesses.

Module 2 Title Principles of Customer Service Performance in Hospitality, Leisure Travel and Tourism

Understand how to develop a customer service culture within their business.
Understand how to build teams and motivate colleagues through techniques such as on-site coaching.
Understand how to effectively monitor and communicate levels of customer service performance.

Module 3 Title Providing Customer Service in Hospitality
Understand the role of communication, presentation and teamwork in customer service in hospitality.
Be able to provide customer service to meet the needs of customers in different hospitality situations.

Module 10 Title European Food
Explores different types of European food and develops a wide range of knowledge and practical skills.
Dishes are evaluated when they have been prepared and costed

Unit 12 Contemporary World Food
Be able to plan menus taking into account current developments in contemporary world food
Know the commodities used in contemporary world food. Be able to prepare, cook and present contemporary world dishes, using professional, safe and hygienic working practices. Be able to evaluate the quality of contemporary world dishes.

Unit 20 Human Resources in Hospitality
Know human resource issues, responsibilities and policies in hospitality businesses. Understand recruitment, selection and induction procedures in hospitality businesses. Understand appraisal, grievance, disciplinary and termination procedures in hospitality businesses. Know relevant legislation applicable to human resource policies and procedures in hospitality businesses.

Unit 25 Personal Professional Development in Hospitality
Know the sources of careers information and career progression routes. Be able to complete a development plan by carrying out a personal assessment. Be able to monitor personal and professional development plans and propose further development activities. Be able to prepare for employment or training in hospitality

Entry requirements

B/C in GCSE Food Technology/Catering/Food and Nutrition. Pass/Merit in Level 2 BTEC Hospitality


100% coursework

Future opportunities

Hospitality Industry, Business, Event Planning

How to apply

If you want to apply for this course, you will need to contact South Bromsgrove High directly.

Last updated date: 23 June 2015

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