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Apprenticeship in Customer Service at Nova Training - Willenhall

Course description

This course aims to develop knowledge and understanding of the principles and practices of effective customer service. It will help develop the practical skills required to support the business environment and enable participants to understand how its delivery and legislation affects customer expectations.

Course content

This Apprenticeship is designed for those who have frequent direct contact with a range of customers face to face and / or on the telephone. Level 3 is aimed at supervisors or managers to develop processes that support effective customer service within a team.

Course Overview

  • NVQ Certificate in Customer Service Level 2 / 3 Diploma
  • Functional Skills in Maths & English
  • Employee Rights & Responsibilities
  • Information Advice & Guidance (IAG)
  • Knowledge Based Technical Certificate
  • Personal Learning and Thinking Skills

How will it be delivered?

You will be assigned a dedicated assessor from our team of industry specialists who will visit you at work every 4-6 weeks at a time to suit you and your employer. They will become your support and guidance throughout your course. Your NVQ will include various voice recorded assessments such as observations and guided discussions. This qualification takes a minimum of 12 months to achieve.

How to apply

If you want to apply for this course, you will need to contact Nova Training - Willenhall directly.

Last updated date: 28 July 2014
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Key information


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    • Located in the heart of Willenhall Town Centre the centre is easily accessible via public transport.

      The centre has six bright air conditioned classrooms with ICT and plasma screens.

      In addition the centre has a hair and beauty training academy.

      A mini bus service is available should learners wish to access vocational training at another centre.