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BTEC Level 2 Diploma in Travel & Tourism at Bournville College

Course description

This course is suitable for students wishing to progress to advanced level qualifications or pursue a career in the travel and tourism industry. It will provide underpinning information of the structure and procedures of one of the largest industries within the UK.

Course content

NCFE Level 2 Certificate in Travel and Tourism
Unit 1: Customer Service in Travel and Tourism
Unit 2: The UK Travel and Tourism Industry
Unit 3: Travel and Tourism Destinations
Unit 5: UK Purpose Built Visitor Attractions

NCFE Level 2 Introduction to Cabin Crew
Unit 1: Working as Cabin Crew
Unit 2: Airline Health, Safety and Security
Unit 3: Aircraft Emergency Situations
Unit 4: Dealing with Passengers on board an Aircraft
Unit 5: Cabin Service – Selling Techniques
Unit 6: Making Passenger Announcements on board an Aircraft

Attend a 1 day cabin crew training at Monarch Airlines, Luton Airport

NCFE Level 2 Award in Resort Representatives
Unit 1: Investigate Employment Opportunities for Resort Representatives
Unit 2: Understand the Role of a Representative in a Resort
Unit 3: Prepare for the start of the Holiday Season
Unit 4: Manage Airport and Transfer Duties
Unit 5: Investigate the role of the Children’s Representative in a Holiday Resort

Entry requirements

Four GCSEs grade D or above including GCSE English


This course is assessed through a range of activities such as projects, presentations, teamwork and practical activities. Assessment is continuous and suited to candidates who prefer this method of assessment to final exams.

Future opportunities

Students who successfully complete this programme will have the opportunity to progress on to the BTEC Level 3 Extended Diploma in Travel and Tourism.  This qualification can then be used to progress on to University or enter a career into the Travel and Tourism Industry, ranging from Travel Agents, Tour Operators, Event organisers, Airlines, Rail, Coach Companies, Hotels, Airports, or other areas such as Sales and Marketing.

Further information

If you are interested in studying this course please contact the Advice Zone on 0121 477 1300

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 08 August 2016
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