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Contact Centre Apprenticeship at Poultec Training

Course description

Contact Centre

With the ever increasing focus on telecommunications as a means of connecting with customers and potential customers, it is essential that staff have the correct approach and skills to deal with calls quickly and efficiently. Poultec has developed an effective suite of training programmes specifically aimed at Contact Centres, delivered by tutors with extensive industry experience.

These qualifications are flexible and units can be chosen across levels 1, 2 and 3 to provide a personalised NVQ, supporting a wide variety of job roles. The mix of units can cover IT skills, Customer Care, Health and Safety as well as Contact Centre bespoke software.


Course content


Most of the time you have to make a choice between studying for a qualification and having a job. With Apprenticeships you get the best of both worlds-a paid job and a training programme that leads to nationally recognised qualifications.

Apprenticeships are a combination of three qualifications; a theory based course, an NVQ and Functional Skills. Apprentices will develop knowledge and skills specific to their employer and the products/services they offer.

The Apprenticeship is achieved by completing the following City & Guilds qualifications:

Level 2 NVQ in Contact Centre Operations

Functional Skills English level 1

Functional Skills Maths level 1

Level 2 Technical Certificate in Contact Centre Operations


How to apply

If you want to apply for this course, you will need to contact Poultec Training directly.

Last updated date: 11 August 2015
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