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Food Manufacture Level 2 NVQ at CSM Training

Course description

Chosen by the Government because of our flexibility and responsiveness, we are now designing revolutionised workplace NVQ programmes which not only assess competence against occupational standards, but also complement and embed your existing in-house training to maximise benefits for the company

Course content

To achieve the NVQ the learner needs to present evidence of competence to support 8 units made up of:

2 mandatory units plus a minimum of 4 units from Group A and 2 units from Group B
OR
2 mandatory units plus a maximum of 6 units from group A

2 Mandatory units – must do
101 Prepare yourself to deliver good customer service
105 Provide customer service within the rules

5 Optional Units – choose at least one from each theme :-

Impression and Image
201 Give customers a positive impression of yourself and your organisation
202 Promote additional services or products to customers
203 Process customer service information
204 Live up to the customer service promise
205 Make customer service personal
206 Go the extra mile in customer service
207 Deal with customers in writing or using ICT
208 Deal with customers face to face
209 Deal with customers by telephone

Delivery
210 Deliver reliable customer service
211 Deliver customer service on your customer’s premises
212 Recognise diversity when delivering customer service

Handling problems
106 Recognise and deal with customer queries, requests and problems
213 Resolve customer service problems

Development and Improvement
214 Develop customer relationships
215 Support customer service improvements
216 Develop personal performance through delivering customer service

How to apply

If you want to apply for this course, you will need to contact CSM Training directly.

Last updated date: 21 August 2015
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