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Customer Service Intermediate Apprenticeship at Epping Forest College

Course description

This apprenticeship teaches you skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors including sport and recreation, retail, hospitality, financial services and telecommunications. Successful completion will give you transferable skills that can be used in a wide range of careers.

Course content

This apprenticeship is equivalent to 5 GCSEs at grade A-C. Mandatory units include:

  • Following the rules to deliver customer service
  • Communicating using customer service language

You will also select from a range of optional units which may include:

  • Communicating effectively with customers
  • Developing your own and others customer service skills
  • Improving the customer relationship
  • Gathering, analysing and interpreting customer feedback
  • Leading a team to improve customer servic

Full use of an online portfolio, Smart Assessor

Functional Skills Must undertake Maths English at L1 or Provide copies of GCSE

Entry requirements

You need to be aged 16 or over and working for 30 hours a week or more. Apprenticeship programmes require a level of English and Maths which we can help you to to achieve through the completion of functional skills or in some cases GCSEs.


Online Test/ Practical work/Assignments/ Witness Testimony/Observation in the workplace

Financial information

Material costs will be discussed at interview with the Workforce Development apprenticeship team.

How to apply

If you want to apply for this course, you will need to contact Epping Forest College directly.

Last updated date: 11 April 2016
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Key information


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    • With the perfect location, a breathtaking campus, and a range of high quality facilities, 
      Epping Forest College is the ideal venue to stage your event.

      The College is easily accessed by less then 10 minutes drive from both the M25 and M11 motorways.

      We’re also a 5 minute walk from the London Underground at Debden Station on the Central Line, 
      and we’re a 10 minute cab ride from Chingford Overground rail station.

      Once you arrive at the College there is a free car park with over 250 spaces, 
      as well as designated areas for coaches and other large vehicles.


      Once on site you can have access to our catering facilities (subject to agreement) and a range of rooms, 
      from our Theatre, with 264 retractable seats, to a standard classroom.

      We also have full IT support, and can offer rooms with either Macs or PCs running the latest industry-standard software.