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Customer Service Apprenticeship at Nelson and Colne College

Course description

This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However most customer service apprentices work in retail, financial services, call centres, hospitality or sport and recreation.

Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better.

As a Customer Service Apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people.

Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – so it’s a very good way to move forward, even if you’re still undecided about your future career.

Entry requirements

Intermediate Apprenticeship You will need 4 GCSEs at grade D or above in a minimum of 3 subject areas (one of these must be in English or Maths) or a relevant Level 1 qualification and Level 1 Maths and English.

Advanced Apprenticeship You will need at least 5 GCSEs at grade C or above in a minimum of 3 subject areas (one of these must be in English or Maths) or successful completion of an Intermediate Apprenticeship, or equivalent.

Assessment

Assessment is through practical observation and theoretical tests.

Future opportunities

Intermediate Level Apprenticeship:

  • Customer Service Trainee / Assistant / Representative / Agent

Advanced Level Apprenticeship:

  • Customer Relationship Manager / Co-ordinator / Team Leader

How to apply

If you want to apply for this course, you will need to contact Nelson and Colne College directly.

Last updated date: 20 April 2016
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