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Customer Service Intermediate Apprenticeship Level 2 at Milton Keynes College

Course description

Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and in increasing customer loyalty. In an increasingly service-led economy, customer demand for better and more individualised service is set to continue to increase. Therefore there is a need to raise customer service standards and increase the supply of people with customer service skills.

Entry requirements

To take part in this programme you will need:
- to be currently employed n a relevant customer-facing setting
- a desire to build on existing customer service skills
- communication skills
- the ability to develop team work skills
- the ability to work independently and meet deadlines.

Assessment

The majority of the programme is assessed in the workplace. There will be a mixture of on and off-the-job training. You will also need to gather evidence to demonstrate your competence. You will be allocated a named assessor who will guide and support you throughout your Apprenticeship programme.

Future opportunities

Successful candidates could continue on to the Customer Service Advanced Apprenticeship.

How to apply

If you want to apply for this course, you will need to contact Milton Keynes College directly.

Last updated date: 15 April 2016
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