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Intermediate Apprenticeship in Business and Administration at Norfolk Training Services

Course description

The City & Guilds Level 2 Certificate in Business and Administration is a competence-based qualification. The qualification will act as an introduction to the requirements of the work-place in the context of a business environment. The qualification will provide learners with an array of business functional areas from which they may achieve competence in a variety of contexts.

Aimed at

  • Administrator /Business Support Officer - Making and receiving telephone calls, helping with the organisation of meetings and events, dealing with travel requests, handling mail, record keeping and using electronic message systems and office equipment.
  • Office Junior - Taking notes, arranging travel and meetings, welcoming visitors, handling mail and using electronic message systems and office equipment.
  • Receptionist - Welcoming visitors, handling mail, making and receiving telephone calls, using electronic message systems and office equipment.

Course content

Once on programme with NTS, an assessor is assigned to each learner. The assessor will carry out an induction to the course and pre-arrange visits for approximately every 4 to 6 weeks. On the visits, the assessor will observer and assess learners carrying out practical tasks that they would complete in their day-to-day job role. The assessor will also assess knowledge reports and case studies that learners have completed and carry out discussions, questions and witness testimonies. At the end of each visit, the assessor will set targets for work to be completed for the following meeting.

How to apply

If you want to apply for this course, you will need to contact Norfolk Training Services directly.

Last updated date: 13 August 2015
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