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Customer Service Apprenticeship at Buxton & Leek College

Course description

There will be 4 days in the workplace and one day in college.

In order to complete the full NVQ Level 2 Diploma in Customer service you will need to demonstrate an understanding of each of the units.

You must achieve a minimum credit value of 28. 8 of these are achieved by completing the two mandatory units -

Two mandatory units –

101 – Communicate using customer service language

201- Following the rules to deliver customer service

Optional Units

A further 43 units can be chosen from that related to your workplace requirements and personal interest.


Your work will be continuously assessed throughout the year in college and in your workplace

Assessments will be made of both practical skills and theoretical knowledge

The technical certificates and key skills will be assessed by means of multiple choice tests completed on-line in one of our computer suites

How to apply

If you want to apply for this course, you will need to contact Buxton & Leek College directly.

Last updated date: 23 February 2016
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Contact details

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    • Contact telephone number:
    • 0800 074 0099
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  • More information
    • Our Leek campus is located within easy reach of the town centre and offers our students fantastic opportunities to study Art and Design in the Leek School of Art, Engineering in the brand new Engineering facility and A Levels within the Leek campus A level Centre.

      Whichever campus you choose you’d be sure to have a great experience as both locations have well equipped classrooms, spacious student areas, library facilities and IT Suites.

      Find out how to get to the Leek campus