Customer Service Apprenticeship Level 2 at John Laing Training
This programme focuses on developing and delivering outstanding customer service to a wide range of stakeholders. The course will look at how to communicate with customers face to face, on the telephone, in writing and using ICT. We also concentrate on how to process customer service information, dealing effectively with complaints and how to make improvements to the customer service experience.
How to apply
If you want to apply for this course, you will need to contact John Laing Training directly.