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EDI Level 2 Certificate in Customer Service at Academy for Training & Development Ltd

Course description

The aim of this qualification is to provide knowledge and understandingwhich underpins customer service skills and performance.It is suitable for learners who wish to: acquire knowledge and understanding relevant to a customerservice role progress a career, and need the knowledge and understanding tosupport that career enter customer service roles in which they will carry out a range oftasks under supervision progress towards a competence based qualification, such as theEDI Level 2 NVQ Certificate in Customer Service or anApprenticeshipThis qualification is relevant to all occupational areas in which customerservice is provided, so may be suitable for learners who are working in,or interested in working in a wide range of different roles.

Entry requirements

Must be Employed working 30 hours

How to apply

If you want to apply for this course, you will need to contact Academy for Training & Development Ltd directly.

Last updated date: 20 May 2014

Key information

  • Start date: Throughout the year
  • Duration: 6 Month