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Customer Service Apprenticeship - NVQ Level 2 & 3 at Babington Group

Course description

Customer Services Apprenticeship

The Customer Services Apprenticeship helps you to learn the skills to provide excellent customer service, and can be applied to a huge range of job roles across many different sectors, from government to energy companies; hotel chains to banks. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and leisure.

Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better.

What is involved in the Customer Services Apprenticeship?

As a customer service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people.

Customer Services Apprenticeships with Babington Business College

Apprentices learn on the job, building up knowledge and skills, gaining qualifications and earning money all at the same time. You will work towards the nationally recognised Customer Services qualification. Employers all over the country recognise and value Apprenticeships as they show that you’ve been trained in the skills they need.

The Customer Services apprenticeships are usually done over a 12-18 month period. However, the length of time taken will depend on the course, the ability of the individual apprentice and the employer’s requirements.

Possible Customer Service Job Roles

Level 2 – Intermediate Level Apprenticeship

Customer Service Trainee/Assistant/Representative/Agent

Level 3 – Advanced Level Apprenticeship

Customer Relationship Manager/Co-ordinator/Team Leader

Babington – helping you find the ideal Apprenticeship and supporting you throughout

Babington will ensure that you always receive the support and guidance you need throughout the apprenticeship.

Our job is to make sure that our training fits your personal requirements, offers the skills needed for your job and satisfies national standards. We will also be there to help you through any difficult times and provide you with advice about your work or anything related to your Apprenticeship.

Course content

Customer Service NVQ level 2 allows an individual to learn and gain a nationally recognised qualification. National Vocational Qualifications are designed to meet the standards set by industry in occupational areas. They are designed to cover various aspects of a job or area of work, assessing skills actually used in the workplace.


The Technical Certificate develops understanding and skills which can be adapted to a work setting. Functional Skills are the skills which are most commonly needed to succeed in a range of activities, learning to use and adapt communication and number skills in a range of settings and contexts. Personal Learning and Thinking Skills are assessed throughout the programme.

Entry requirements

No formal qualifications are required but individuals should be enthusiastic, motivated, reliable and prepared to work hard. Good communication skills are essential and it is important to be understanding and show respect for others.


Individuals will be assessed by observation in the workplace, by completing a portfolio of evidence or E-Portfolio and by completing a variety of externally marked assessments.

Support is offered in the workplace.

Future opportunities

Advanced Apprenticeship
Team Leading

Further information

Applicants will be required to attend an enrolment session at their local Babington office before being considered for our apprenticeships. This session will include a presentation with more information about our apprenticeships, a face to face chat with a friendly staff member about your future goals, and occasionally online assessments.

How to apply

If you want to apply for this course, you will need to contact Babington Group directly.

Last updated date: 21 May 2015
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Key information

  • Start date: Throughout the year
  • Duration: Sessions and observations will be delivered in the workplace. The programme will take a minimum of 12 months to complete
  • Web url:

Contact details

    • Contact name:
    • Babington Business College
    • Contact telephone number:
    • 08456056045
    • Email address:


  • More information
    • We source vacancies throughout the whole of SouthYorkshire, and once you have attended enrolment at our Sheffield city centre office, we will concentrate on finding you an apprenticeship within a reasonable travelling distance from your home address