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Customer Care Certificate at Millennium Academy Ltd

Course description

We always here the adage “The customer is always right” Yes, he is, so far as you are in business.  You need the customer to survive.  No ifs, no buts: the customer is always right.  Else where, someone also made this point: Rule 1.The customer is always right.  Rule 2.If the customer is wrong, go back to Rule 1.

There you are.  This brings into clear focus what Customer Service is all about.

By doing this brilliant course, you will know all about customers and how to treat them and how to make them come to you.

If you have your own business, you will know the secret of drawing him/her to you.  If working in an organisation, taking this course makes you a very valuable person indeed because, you will know how to treat them, and make them value you and your company.

You will bring change to the company, and it’s more likely you will be mentioned several times by your customers on your commendable and working practices.

Course content

The course makes you aware of:

 

  • What customer care can do for your business,
  •  How  keeping in touch with customers bring dividends
  •  Making your customers happy
  •  Handling difficult customer
  •  Handling their complaints
  •  Listening to customers
  •  Angry customers and how to handle them
  •  Effective written communication
  •  Company customer care rep.
  •  Front-line customer care rep.

How to apply

If you want to apply for this course, you will need to contact Millennium Academy Ltd directly.

Last updated date: 07 August 2015

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