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Information Technology (IT) Apprenticeship Intermediate Level 2 at Southampton City College

Course description

This apprenticeship is suitable for you if you want to start a career or develop your existing skills in working in IT and Telecoms. IT professionals serve customers in all types of business – they could be developing software or websites, helping companies set up new systems, or training people to use their IT facilities.

Course content

As an intermediate level apprentice you could work as a support technician setting up new equipment or upgrading existing systems, or as a helpdesk professional working with customers to identify, troubleshoot and escalate IT faults.

Entry requirements

No previous qualifications are required and a full assessment will take place to ensure you have the skills to complete the qualification. Those wishing to progress onto an advanced apprenticeship will require GCSE’s A*-C in English and maths (or equivalent) or demonstrate, through the assessment process, that you are able to achieve this.


An apprentice can expect to be doing work based learning with an employer and to be paid a wage. The apprenticeship will include a diploma, functional skills and knowledgebased element or technical certificate.

Future opportunities

  • Support Technician
  • Website Administrator
  • Helpdesk Professional
  • Field Operations (line installer and repairer)

How to apply

If you want to apply for this course, you will need to contact Southampton City College directly.

Last updated date: 03 June 2016

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