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Retail Apprenticeship Level 2 at Midlands Training & Development Ltd.

Course description

Retail covers a host of businesses, from market stalls and independent shops to national chains and large superstores. Both the Intermediate Level Apprenticeship and Advanced Level Apprenticeship cover a range of skills that can be used across this vast sector.

As an apprentice, your role will depend on your employer – you could be assisting customers on the sales floor of a high street store or handling their purchases. Alternatively, you could be working in a specialist department and become a product expert, able to help with specific queries. An artistic flare could point you in the direction of visual merchandising, helping to create window and in-store displays. Or you could work behind the scenes in stock handling, ensuring products are received in the correct quantities and appropriately stored.


Course content

An Apprenticeship is a valuable and recognised qualification which will give you a head start in your career.

Apprenticeships are an integrated programme of learning leading to the gaining and use of skills, knowledge and understanding required by employers.

An Apprenticeship is made up of:

An NVQ (National Vocational Qualification), which demonstrates the apprentices competence in the job role.

Functional Skills, which give the apprentice the generic skills they will need in business (e.g. English and Maths) 

The technical knowledge which underpins the apprentices job role.

This is a broad based qualification which can be integrated with your in-house training and other relevant qualifications. Apprentices learn on the job, building up knowledge and skills, gaining qualifications and earning money at the same time.

Employment Rights and Responsibilities (ERR) which is not formally assessed, but ensures that an Apprentice knows the key rights and responsibilities they have whilst at work.

All elements of the framework must be achieved to complete the apprenticeship.

Every day tasks may include:

  • Serving customers,
  • Advising on goods and products
  • Displaying stock for sale
  • Checking pricing and labelling goods
  • Handling cash
  • Cleaning
  • Checking in new stock
  • Dispatching goods.

Intermediate Apprenticeship takes approximately 12-14 months

Entry requirements

There are no set entry requirements for Level 2 Apprenticeships but you will require good communication and numeracy skills.

You need to be employed in a retail environment.  Details of apprenticeship opportunities can be found on our Apprenticeship Vacancy page


Assessment will be completed in a variety of ways, from observation, diagnostic assessment, witness statements, professional discussions, written questioning and production of work evidence.  This will then be compiled in a portfolio of evidence and logged against the standards required in the qualification.

Financial information

This is a Government funded award, there will be no charge to the Apprentice.

Future opportunities

You can use the Apprenticeship programme as a stepping stone to College, University or other learning opportunities - as well as to progress further in your career.

Today, more than ever, a career in Retail is seen as a serious profession with a steady career path.

Further information

You must be prepared to work late nights and weekends.  Able to communicate well.  Work as part of a team.  Able to sell products to customers.  Most of all be patient!

Where will you train?

The majority of training will take place in your workplace although there may be a requirement for you to attend our centre either on a day release or in a number of days in a block.  The amount of time varies depending upon your Apprenticeship.

For more information, please call 02476 386074 or email

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 03 February 2015
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