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NVQ Level 1 in Customer Service *Fees Payable* at Eden College

Course description

This qualification is designed to reflect the skills and knowledge of people who are thinking about a career or working in a job, which involves dealing with customers and related activities.

This qualification will provide individuals with an opportunity to get the skills and knowledge needed for a career in customer service or any job which involves dealing with customers.

To achieve this a full Level 1 Customer Service, a candidate must complete all 6 units.

Course content

Mandatory Units

 Unit 1 – Prepare yourself to deliver good customer service.

Unit 2 - Maintain a positive and friendly attitude.

Unit 3 - Communicate effectively with customers

Unit 4 - Do your job in a customer friendly way

Unit 5 - Provide customer service within the rules

Unit 6 – Recognise and deal with customer queries, requests and problems

Financial information

Level 1 - Fees are £600 for home(EU), £750 for funded students and £900 for international students.

Future opportunities

Employees will benefit from: o A clearer understanding of their responsibility within their organisation. o The opportunity to develop new skills. o The recognition of existing skills 

Employers will benefit from: : o Improved staff performance and motivation o Improvements in the quality of service to customers. o The opportunity to improve customer retention levels

How to apply

If you want to apply for this course, you will need to contact Eden College directly.

Last updated date: 31 July 2015
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Key information

  • Start date: Next September
  • Duration: 6 Months