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Intermediate Apprenticeship in Customer Services at Trafford College

Course description

The Customer Service Intermediate Apprenticeship responds to the employer need for high level of customer service skills within a wide range of organisations. Customer service skills are transferable across sectors and can be applied to many job roles. The apprenticeships are primarily aimed at individuals whose job role is dedicated to customer service as an occupation. An Intermediate Apprentices may be Customer Service Trainees, Assistants and Representatives or Agents.The Intermediate Apprenticeship in Customer Service includes:-* City & Guilds Level 2 Diploma in Customer Service* Level 1 Functional Skills English* Level 1 Functional Skills Maths* Employment Rights and Responsibilities* Personal Learning and Thinking Skills

Entry requirements

Candidates must be employed in a Customer Service Job role.Possess four GCSEs Grade D or above or have relevant vocational experience. Initial assessments will be used to determine Maths and English skills where appropriate to determine suitability.


The qualification is assessed though continuous assessment on the OneFile electronic portfolio using a variety of work-based evidence, assignments and online examinations. Candidates will produce an electronic portfolio that will be internally and externally verified.

Future opportunities

Successful candidates can progress to Level 3 Customer Service, Level 3 Business Administration or Level 3 Management.

Further information

Contact Course Enquiries on 0161 886 7070

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 13 May 2016
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    • Travelling By Bus
      The Altrincham site is situated on a major bus route to and from Manchester city centre, with a bus stop directly outside the College on Manchester Road (A56).

      For more information visit or call 0871 200 22 33.

      Travelling by Metrolink
      The nearest Metrolink station is Timperley. Services run from Bury, Altrincham, and Manchester, with connections to Eccles. For more information visit or call 0161 205 2000.

      Travelling by Train
      The closest train station is Navigation Road on the Manchester - Chester line, approximately 20 mins walk to site. Trains run hourly in both directions.

      Travelling by Car
      The Altrincham site is situated on Manchester Road (A56) towards Altrincham, 3.5 miles from both Junction 7 of the M60 or Junction 7 of the M56.