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Customer Service Apprenticeship Level 3 at Middlesbrough Council

Course description

Customer Service is what an organisation does to meet customer expectations and produce customer satisfaction.

  • Good customer service is vitally important for all businesses, large or small
     
  • Good customer service develops bonds with customers who benefit because a service is provided that meets their needs

A Customer Service Apprenticeship provides skills that are transferable across all sectors of industry and can be applied to many job roles.

Advanced

City & Guilds Level 3 Diploma in Customer Service

Functional Skills - maths and English at level 2

Employment Rights and Responsibilities

Personal Learning and Thinking Skills.

Entry requirements

There are no entry requirements however there must be a keen interest in providing excellent customer service and working as part of a team. A good command of English and maths and the ability to achieve a minimum of level 1 is essential.

How to apply

If you want to apply for this course, you will need to contact Middlesbrough Council directly.

Last updated date: 02 September 2015
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