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Level 3 NVQ Diploma in Customer Service (QCF) at Intec Business College

Course description

Everyone knows how important it is to look after your customers. As an
investment, customer service training and development brings the very highest
returns. We have a suite of qualifications designed to support your employees in
enhancing their customer service and customer handling skills.

Developed in collaboration with the Sector Skills Body for business, the customer
service qualifications have been developed following research into emerging
industry trends, research into the skills and knowledge requirements of employers.

The Level 3 Diploma in Customer Service aims to develop the learner’s knowledge
of how customer service delivery affects customer expectations, and how the
customer service process can be improved through customer feedback and
effective teamwork. Selecting from a range of units this qualification will develop
an individual’s skills and further enhance their knowledge of the subject. This
qualification also forms part of the Advanced Apprenticeship in Customer Service,
alternatively it can also be delivered as a standalone qualification.

How to apply

If you want to apply for this course, you will need to contact Intec Business College directly.

Last updated date: 24 October 2014

Key information

  • Start date: Next September
  • Duration: 1-2 Years