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Customer Care and Vehicle Checks and Defect Reporting at Wiltshire Transport Training & Development Ltd

Course description

Content:

Customer Care

  • Introduction to customer care
  • What is customer care?
  • Who are our customers?
  • Customer care DVD
  • Who is responsible for customer care?
  • What happens when we get it wrong?
  • The Fish Philosophy

Vehicle Checks & Defect Reporting

  • The vehicle check
  • Security of the vehicle
  • Weight distribution and security
  • Adjustment prior to departure
  • Faults during the journey
  • Defect reporting
  • Documents to be available
  • Graduated fixed penalties
  • Daily checks confirmation
  • VOSE video - 'Check it Out'

How to apply

If you want to apply for this course, you will need to contact Wiltshire Transport Training & Development Ltd directly.

Last updated date: 25 August 2015
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