Customer Care and Vehicle Checks and Defect Reporting at Wiltshire Transport Training & Development Ltd
- Introduction to customer care
- What is customer care?
- Who are our customers?
- Customer care DVD
- Who is responsible for customer care?
- What happens when we get it wrong?
- The Fish Philosophy
Vehicle Checks & Defect Reporting
- The vehicle check
- Security of the vehicle
- Weight distribution and security
- Adjustment prior to departure
- Faults during the journey
- Defect reporting
- Documents to be available
- Graduated fixed penalties
- Daily checks confirmation
- VOSE video - 'Check it Out'
How to apply
If you want to apply for this course, you will need to contact Wiltshire Transport Training & Development Ltd directly.
Last updated date: 25 August 2015