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Customer Service L2 (QCF) Diploma at AWC Training Ltd

Course description

It integrates competency and knowledge units into a single - combined qualification. This is one of a suite of new work-based business skills qualifications developed in response to emerging industry trends and the skills and knowledge requirements of employers.

Course content

Mandatory Units
 
Deliver customer service
 
Understand customers
 
Principles of customer service
 
Understand employer organisations
 
Manage personal performance and development

 

Future opportunities

Customer Service

How to apply

If you want to apply for this course, you will need to contact AWC Training Ltd directly.

Last updated date: 18 November 2016

Key information

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