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Customer Service L2 (QCF) Diploma at AWC Training Ltd

Course description

It integrates competency and knowledge units into a single - combined qualification. This is one of a suite of new work-based business skills qualifications developed in response to emerging industry trends and the skills and knowledge requirements of employers.

Course content

Mandatory Units
Deliver customer service
Understand customers
Principles of customer service
Understand employer organisations
Manage personal performance and development


Future opportunities

Customer Service

How to apply

If you want to apply for this course, you will need to contact AWC Training Ltd directly.

Last updated date: 18 November 2016

Key information