De-escalation at Aurelia Training Limited
This course involves discussion, role play and practical exercises.
The areas covered include;
- Values and how our values affect our actions
- Triggers to behaviour for others and ourselves
- The Conflict Spiral
- Stages in a crisis and appropriate strategies
- Communication skills
- Body Language
- Listening skills
Training is delivered through an interactive 1 day course delivered on site at your place of work for groups of 8 or more or for smaller groups, through local venues in Coventry and South Birmingham.
How to apply
If you want to apply for this course, you will need to contact Aurelia Training Limited directly.