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Apprenticeship in Customer Services within the Leisure Industry at Trafford College

Course description

Level 2 Customer Service ApprenticeshipC&G NVQ Certificate in Customer ServiceC&G Level 2 Certificate in Customer ServiceLevel 1 Function Skills MathsLevel 1 Functional Skills EnglishWho is the programme for?The qualification is aimed at individuals who are currently working in a customer facing role. It is suitable for all age groups and for those thinking of entering employment for the first time. the qualification gives the foundation to progress in a range of different roles, which involve customer contact.

Entry requirements

GCSE Grade D or above in Maths and English, or equivalent, successful interview and completion of initial assessments.

Assessment

Assessment is continuous, with candidates undertaking practical work and producing written evidence to meet the requirements of the Certificate. Candidates will produce a portfolio which will be internally and externally verified.Examining/Validating Body - City and Guilds

Future opportunities

What can I do next?Successful candidates can progress on to Level 3 Customer Service or Level 3 Leisure Management.The qualification will support their progression in the customer service environment.

Further information

Contact Course Enquiries on 0161 886 7070

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 13 May 2016
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    • Travelling By Bus
      The Altrincham site is situated on a major bus route to and from Manchester city centre, with a bus stop directly outside the College on Manchester Road (A56).

      For more information visit www.traveline-northwest.co.uk or call 0871 200 22 33.

      Travelling by Metrolink
      The nearest Metrolink station is Timperley. Services run from Bury, Altrincham, and Manchester, with connections to Eccles. For more information visit www.metrolink.co.uk or call 0161 205 2000.

      Travelling by Train
      The closest train station is Navigation Road on the Manchester - Chester line, approximately 20 mins walk to site. Trains run hourly in both directions.

      Travelling by Car
      The Altrincham site is situated on Manchester Road (A56) towards Altrincham, 3.5 miles from both Junction 7 of the M60 or Junction 7 of the M56.