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Front of House – Reception NVQ Level 2 at Colchester Institute

Course description

The Front of House course programme is designed for those who wish to pursue a career in the dynamic hospitality industry. You will benefit from plenty of hands-on practical experience working in our award-winning commercial restaurants providing a range of front of house services.

You will support practical knowledge with a range of classroom based activities including presentations, industry visits and workshops with industry professionals. Units may include customer service and communication skills, safe and secure working environments, reception and restaurant theory, and dealing with bills and payments.

All practical work in College will be undertaken within the College’s front office and restaurant areas. This programme leads to the following qualifications:

  • Diploma in Front of House Reception NVQ  Level 2
  • Diploma in Food and Beverage Service NVQ  Level 2
  • Functional Skills/GCSEs

This course is delivered through classroom activity, practical work and self-study which will all contribute to your portfolio of evidence, as will presentations, industry visits and visiting speakers. You will also engage in GEM and GAP activities to develop your English, maths and employability skills

Course content

Front of House NVQ Level 2 units may include:

  • 70% of your Studies in Practical Sessions
  • Reception and Restaurant Theory
  • Safe and Secure Working Environment
  • Customer Service and Communication Skills
  • Dealing with Bills and Payments
  • Functional Skills/GCSEs

Entry requirements

4 GCSEs (grades A*-E), including English and maths, or satisfactory results in a relevant Level 1 qualification, and an interview.

Future opportunities

Immediate employment prospects in reception or food service within restaurants, hotels, leisure centres, conferences and exhibition centres.

Hospitality Supervision and Leadership NVQ Level 3 or the Extended Diploma in Hospitality, followed by the opportunity to enter higher education.

How to apply

If you want to apply for this course, you will need to contact Colchester Institute directly.

Last updated date: 01 March 2016

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