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Advanced Apprenticeship in Customer Service at South & City College Birmingham

Course description

The Level 3 Diploma in Customer Service apprenticeship covers a wide range of customer service areas from analysing customer feedback, leading a team, communicating effectively with customers, resolving problems, improving customer relations and promoting products and services.

Entry requirements

There are no formal entry requirements for this qualification.

Financial information

STANDARD_FEES: £ 800.00
24+ LOAN FEES: £ TBA
INTERNATIONAL_FEES: £ TBA
. Our course fees vary depending on your circumstances.For full fee information do not hesitateto call us on 0800 111 6311

Future opportunities

Qualification Progression:- Higher Level apprenticeship in Business and Professional Administration- Higher Level apprenticeship in Leadership and Management- Level 4 Diploma in Customer Service Management- Foundation Degree in Contact Centre ManagementPossible Career Progression Routes:- Customer Relationship Manager- Customer Service Delivery Co-ordinator- Customer Service Team Leader- Customer Service Supervisor/Manager- Senior Customer Service Advisor

Further information

Please contact our admissions team on 0800 111 6311 or email hello@southandcity.com. You can also visit our website www.sccb.ac.uk and apply online.

How to apply

If you want to apply for this course, you will need to contact South & City College Birmingham directly.

Last updated date: 19 September 2017
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Key information

  • Start date: Throughout the year
  • Duration: 18 months
  • Course code: 1646/17TR18MA
  • Web url: http://www.sccb.ac.uk

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