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ESOL and Office Skills and Customer Care Award level 1 at Leicester College

Course description

This course is for adults who do not have English as a first language and who are interested in a career in administration/ office work. This course is designed to help learners improve their office related and customer care related skills in conjunction with Reading, Writing and Speaking and Listening skills.

Course content

You will learn about the skills that are required to work in an office or a customer care environment. The course covers modules on health and safety, dealing with telephone calls, handling customer queries,writing emails and formal letters, filing, stock control and dealing with requisitions. The course also includes generic topics such as understanding organisational structures of companies, the qualities of an office worker, safety at workplace and office linked terminology. The course will prepare you to gain national level qualifications in English, Maths, ICT and Customer Care.

Entry requirements

Standard entry requirements for this course is English at entry level 3, prior office knowledge or experience not required.


There will be weekly formative assessments built around the topics covered each week. You will take Functional Skills examinations in English, Maths and ICT and a Customer Care examination.

Financial information

Material fee £50.00. Leicester College offers free tuition and exam fees for full-time courses if you are a home student, aged between 16 and 18 on 31 August 2017 and meet the Skills Funding Agency (SFA) and Education Funding Agency (EFA) eligibility rules.

Future opportunities

After completing the course, you will be able to progress on to higher level Office Skills or Business Administration courses or to a career in Administration or Customer Care. Your tutors will provide guidance on future progression opportunities and they will also assist you with the application process should you wish to apply for courses at the next level.

Further information

For more information contact our Customer Service Centre on 0116 2242240 or visit

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 29 September 2017
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