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Facilities Supervisor Advanced Apprenticeship at Leicester College

Course description

This apprenticeship will prepare you for managing a facilities management service, or a group of services, which can be labelled as hard (estate/building management) or 'soft' (catering/cleaning/administration/security). All apprentices will be required to supervise others, to understand the contractual requirements and service delivery targets between their employing organisation and the client/customer in order to achieve service targets. The apprentice will have to provide customer service skills and be proactive in finding solutions to problems. An apprenticeship is a job with training. You will be employed at least 30 hours a week, with 80% of your working hours in your day-to-day role, and the remaining 20% of your time engaged in training or study.

Course content

In the first year, you will learn the following: facilities management within the context of your employing organisation (hard facilities management, soft facilities management, total or integrated facilities management), management of health and safety in accordance with your employing organisation and client/customer requirements for the facilities management service you are supervising. Developing relationships in the workplace with colleagues from your own employing organisation and with employees of the customer/client, to achieve service targets. Develop and implement risk assessment plans in accordance with the requirements of the facilities management service you are supervising. How to organize and delegate day to day activities of staff to ensure that the facilities management service meets contractual requirements and service targets. How to monitor the costs of your facilities management service to ensure the budget is not exceeded. How to procure supplies for the facilities management service and maintain relationships with suppliers. How to resolve customer service queries and issues in accordance with contractual requirements; monitor customer service issues in order to prevent re-occurrence. How to solve day to day problems to ensure your facilities management service meets its service targets and contractual requirements. How to manage the day to day performance of your staff and contribute to their development. How to ensure that resources (materials and equipment) are used efficiently by ensuring correct use in accordance with manufacturers instructions. How to take responsibility for your own development of skills and knowledge. In year two you will be completing the NVQ which is attached to this standard and preparing for the end point assessment.

Entry requirements

Employers will identify entry requirements through selection. Employers who recruit apprentices without a level 2 English and maths must ensure that the apprentice achieves this standard prior to completion of the apprenticeship.

Assessment

You be assessed through a portfolio and monthly visits by an assessor and through End point assessment which will consist of:knowledge test that will consist of ten structured questions (short-answer) and 20 multiple choice questions to assess a sample of knowledge across the standard. The maximum duration of the knowledge test will be 90 minutes. You will also have a 40 to 60-minute competency based interview.

Financial information

Material fee £0.

Future opportunities

From this course you could move on to a management level 4 course where you would progress from a supervisor to a manager. The management course that would be recommended is a facilities management degree which is at level 6. Facilities management practitioners work in the private, public or third sector and all sizes of organisation. Specific job roles at this level may include senior facilities manager; head of facilities; head of estates or head of facilities management operations. This role is accountable for the delivery of a variety of integrated facilities management operational services (e.g. cleaning, catering) across multiple sites or a portfolio of property assets and facilities management services, nationally or regionally. They are accountable for setting the facilities management strategy and budgets, overseeing the financial and operational performance of the facilities management function, managing client relationships, building the facilities management client base, business growth and developing the organizational capability of the facilities management workforce. They may be employed in-house by a facilities management company or this function might be outsourced and they may provide facilities management services in any industry sector.

Further information

You can express your interest for this apprenticeship by completing a Leicester College application form or alternatively you can apply for one of our live apprenticeship vacancies via the College website. Our apprenticeships can also be found on the governments apprenticeship site, gov.uk/apply-apprenticeship. As with any other job application, if you are shortlisted then you will be invited for interview at the employers premises. You can apply for as many apprenticeship vacancies as you want. For more information contact our Customer Service Centre on 0116 2242240 or visit leicestercollege.ac.uk

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 29 September 2017
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