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Level 3 Apprenticeship in Customer Service at MidKent College

Course description

Earn while you learn on an apprenticeship with the College! This nationally recognised standard will provide you with the skills, experience and knowledge you need to progress in your chosen career. Your apprenticeship framework will include a combination of on-the-job training, studying for your qualification at College and maths, English and possibly ICT depending on the framework and any prior GCSEs.Customer Service apprentices often work at the front end of a business. Regularly assisting customers, they are vital to business success. Duties will vary between sectors, but in most cases you will be making sure that customers are dealt with in a positive, reliable and pleasant way - whether that is by offering advice, answering questions or handling complaints.You will develop:> Customer service skills> Knowledge and responsibilities involved in coordinating customer service teams> Current legislation that impacts on those in a working customer service environment

Entry requirements

Students need to have the following:> Successful completion of the Level 2 Apprenticeship> Employment within the sector with a contract of employment for at least 30 hours per week> A good standard of education with 5 GCSEs at A-C / 9-4 including maths and English (or equivalent)> Satisfactory completion of the college initial assessment

Future opportunities

Customer Service skills are varied and can be applied to job roles such as:> Customer relationship manager/ co-ordinator/ team leader

Further information

> The apprenticeship framework of qualifications includes knowledge of customer service, together with: English, maths, ICT and employment rights and responsibilities

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 08 November 2017
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    • Our sparkling £86 million Medway Campus in Gillingham – which opened in September 2009 – boasts some of the best vocational training facilities in the country as well as its own fine dining restaurant, travel agency, staff and student social zones and more.